According to figures, before COVID, only 7% of workers in the U.S. had access to a “flexible workplace” benefit or telework. Now, 64% of US employees are working from home now, according to research conducted by SHRM’s COVID-19 Business Index.
This swelling of remote work is spurring many organizations to reevaluate their suite of business applications and tech solutions. In a TechRepublic article this year, Mike Vance, VP of IT at KSM Consulting says:
“It means evaluating what systems you have and how you can potentially migrate to the cloud, even in this [remote] environment. Your IT professionals still have the access that they need to do that work. Streamlining their tech stack is also aligned with what your core business function is, the systems that support that, and ensuring they are resilient and ready to function as they need it to.”
Vance continues to lay out a simple process for IT organizations to right-size their tech stacks in these strange and unprecedented times — a process certainly worth recapping.
Step 1: Conduct an Audit of Your Tech Stack
The first suggestion and natural starting point is to assess which constituents of your tech stack are actually needed. Vance suggests deploying employee surveys to assess which solutions are most useful and most utilized.
“I’d be doing them probably the first couple of weeks… I would analyze the results, figure out what you need to dive into deeper to make sure they’re fully productive. Then move that to biweekly for a month and then monthly until we get out of this window,” Vance says. “You could uncover a lot of things in regard to preparedness in organizations that they didn’t know before.”
Step 2: Develop a Feasibility Matrix
The next step is to collect qualitative data from the IT staff and use that data to put together a feasibility matrix — which analyzes responses from the employee surveys to determine which tech solutions are critical. From there, define which of those are feasible to continue using in a remote work environment.
Again, Vance guides us to the most critical consideration in assessing software solutions in a remote work environment:
What is the feasibility and how does it balance with the ROI of that solution?
In other words… “What’s the return I get out of making this investment during this time? How hard is it to get it? Is it even feasible to have this while being remote?”
Vance goes on to highlight the importance of collaboration and communication solutions to a remote work tech stack, while balancing them with diligent information security practices to minimize the risk brought on by remote work.
Step 3: Eliminate Redundant, Unnecessary Applications and SaaS Licenses
An organization’s tech stack is an ever-evolving organism. Many organizations keep adding to their suite of tech solutions — which naturally means a bloating of data stores and information repositories. It also means that there are SaaS solutions that aren’t being used much anymore and licenses which can be cut from the budget.
With an audit and resulting feasibility matrix in tow, IT departments can start to execute on that information and retool their tech stacks, trimming the applications that are unnecessary and cutting down on redundant SaaS licenses.
The Glue that Binds the Enterprise Tech Stack: Information Management
As mentioned a moment ago, as the tech stack grows, so too does the amount of information, data, files and documents that are a natural by-product of doing business. Not only does the amount of information grow, usually the number of repositories grows, as well.
Think about it. If an organization standardizes and adds a communication tool, a collaboration tool, and a project management tool, for example, that’s three more silos where information will be housed.
To combat this information sprawl, organizations should consider an intelligent information management platform like M-Files. With M-Files, information and files can live wherever they need to live. M-Files connects to existing repositories, presenting information to users based on what it is, not where it is. It allows users to perform Google-like searches for critical information across the entire information ecosystem.
M-Files also helps enforce companywide information security and governance protocols, even in a remote work environment. By layering M-Files as an umbrella over the entire tech stack, compliance is preserved, and only authorized personnel have access to sensitive information.
Ultimately, intelligent information management underpins the enterprise tech stack and can be scaled along with it as companies right-size that tech stack.