Artificial intelligence (AI) and machine learning already impact our everyday lives. These technologies mostly work so seamlessly with our daily experiences that we barely notice. For instance, machine intelligence powers the digital assistant people use on their phones, movie suggestions on streaming websites, and filters in email. In another generation, it’s possible to imagine that people will consider such revolutions as self-driving cars just as ordinary as their recommended movies on Netflix. Yet, according to CIO Magazine, AI and machine learning are just now making inroads into corporate IT departments.
AI, Machine Learning, and the Changing Roles of Chief Information Officers
In the CIO article cited above, Dave Wright serves as the CIO of Service Now. He said, in the past, his role as Chief Information Officer served to guide, build, and maintain a company’s tech infrastructure. These days, that role has evolved to focus more upon strategizing ways to use technology to benefit his organization. For instance, the CIO may not always choose to expand or even keep their own internal IT infrastructure as much as survey existing technology to see what the business can use to meet its business goals.
Sometimes, this role may involve shrinking the company’s own computing power and partnering more with providers who offer the best solutions. If companies don’t have the resources to develop their own intelligent systems, they can rely upon trusted third parties for solutions.
Facing Internal Resistance to Artificial Intelligence
Wright understands that some members of the IT or other departments may fear changes, specifically the adoption of machine learning and AI. They have concerns that they will detract from their own duties. As was the case during the first days of digital transformation, these technologies seldom remove jobs but allow people performing those functions to work more productively in a way that supports their organization’s true business goals. While it’s up to CIOs to explore solutions, they also need to communicate the benefits of those solutions to their employees and other executives.
AI’s Penetration into Today’s Businesses
Right now, according to the survey CIO Magazine reported upon, almost 90% of companies do use AI and machine learning in some fashion. However, about 66% of the businesses surveyed are only researching or piloting these new smart technologies. Only about 23% responded that they either used machine intelligence either in several parts of all of their business. Wright believes that most businesses will start by using AI to help interpret and organize information. Only after they feel comfortable with that aspect, will more businesses move to using it to solve problems and later, to anticipate and remediate them.
AI vs. Machine Intelligence
As a note, sometimes people use artificial intelligence and machine learning interchangeably. Artificial intelligence describes computer systems that use their algorithms to mimic human decision-making ability. Machine learning describes a type of artificial intelligence that can use information to adapt its algorithm based upon the information that it receives. In that way, machine learning refers to a kind of artificial intelligence.
Why Cleaning Up Bad Data Matters for Effectively Using AI
As we experience the Information Age, people sometimes refer to data as the new “oil” because of its value. As companies collect more and more information, they increasingly wrestle with problems of data quality. Without proper management, information gets corrupted because its obsolete, redundant, or simply in error. As CMSWire pointed out, new compliance rules like GDPR and the California Consumer Privacy Act also can turn the problem into a regulatory hazard.
Mostly, Wright emphasized that artificial intelligence and machine learning technologies will only work as well as the information that they receive. Luckily, businesses can find an intelligent solution to help them with that task as well. Gartner says that machine-augmented data management will grow common within many organizations. In other words, AI can provide the solution to making certain that it can get the best possible information to base its processing upon.
Why Are CIOs Exploring the Benefits of AI and Machine Intelligence?
Increasingly, high-tech companies are offering smart features to consumers to help them make better and faster choices or to do things more efficiently and safely. It only makes sense that businesses can find plenty of ways to employ this technology to improve their own business processes. Even better, AI tech providers can help level the playing field, so that businesses without the resources to develop their own tech can still access it. These intelligent machines can help companies reduce threats and enjoy more value from the increasingly large amounts of information that they collect.