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M-Files Recognized in 2021 Gartner® Critical Capabilities for Content Services Platforms Report

Intelligent Information Management Provider Receives Highest Score for Information Governance Use Case and Top Three Highest Scores Across All Use Cases Among 20 Vendors

AUSTIN, Texas – October 28, 2021 – M-Files Corporation, the intelligent information management company, today announced that it has been recognized in the 2021 Gartner Critical Capabilities for Content Services Platforms report. In the Gartner evaluation of 20 vendors on four uses cases, M-Files received scores that were among the top three highest across all Use Cases. M-Files received the highest score for the Information Governance Use Case (4.18 out of 5) and the second highest score for the Business Role Hub Document Management Use Case (3.61 out of 5), which the company views as a testament to its innovative federation and metadata capabilities.

“We believe our leading scores in two of the four use cases in this year’s Gartner Inc.’s Critical Capabilities for Content Services Platforms is a reflection of our commitment to overcome the challenges presented by legacy inflexible document management solutions,” said Antti Nivala, founder and CEO, M-Files. “During the shift to hybrid work, employees have leveraged metadata to not only search and organize, but also to manage, secure, share, and improve visibility of content. We feel our strong metadata foundation and federation capabilities provide a unique level of flexibility that enables organizations to easily adapt to changing business needs -- empowering a smarter way to work."

In addition, M-Files achieved the third highest score among 20 vendors in the Content and Process Automation Use Case (3.55 out of 5) and the Cloud Office Content Services Use Case (3.46 out of 5). In addition to use cases, the report also evaluated vendors on critical capabilities. "We are pleased to have earned coveted distinction among 20 vendors across all use cases and key critical capabilities in the evaluation," said Nivala.

M-Files provides an innovative approach to information management that connects people with the content that they need, when they need it, regardless of where it is stored, to increase the productivity of knowledge workers, ensure a seamless digital experience, strengthen collaboration, enable business continuity, and reduce business risk. Its metadata-driven, repository-neutral and AI-powered platform combines intuitive document management with adaptable business processes, empowering knowledge workers to find and use the information they need with the context that matters to improve productivity.

M-Files' approach to content federation connects content in siloed repositories -- giving knowledge workers a full 360-degree view of content they need, while also adhering to governance requirements. Unlike other solutions, M-Files is not limited to rigid enterprise search capabilities, but instead allows content in external repositories to be governed by M‑Files' open metadata-driven architecture.

1 Gartner, Critical Capabilities for Content Services Platforms, Lane Severson, Michael Woodbridge, Marko Sillanpaa, Tim Nelms, 19 October 2021.
2 Gartner, Magic Quadrant for Content Services Platforms, Michael Woodbridge, Marko Sillanpaa, Lane Severson, Tim Nelms, 18 October 2021.

The 2021 Gartner Critical Capabilities for Content Services Platforms report is the companion research to the 2021 Gartner Magic Quadrant™ for Content Services Platforms report and uses the same evaluation data. M-Files was named a Visionary in the 2021 Gartner Magic Quadrant™ for Content Services Platforms and positioned furthest for Completeness of Vision.

Download complimentary copies of the 2021 Gartner Magic Quadrant for Content Services Platforms and the 2021 Gartner Critical Capabilities for Content Services Platforms reports.

To learn more about how M-Files intelligent information management enables a smarter way to work, please visit:

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About M-Files Corporation

M-Files’ AI-powered intelligent information management solution connects all documents and information, across every platform and repository, then analyzes them to place them in context. This makes it possible to serve up the right information to the right people right when they need it—and automate information-driven business processes—while maintaining complete control and compliance. Thousands of organizations in more than 100 countries (including NBC Universal, OMV, SAS Institute, and ThyssenKrupp) use M-Files to manage their business information and processes—and give their employees A Smarter Way to Work. For more information, visit,

Media Contacts:

Debra Dekelbaum, M-Files
+1(972) 516-4210, ext. 272

Maryellen Sartori, fama PR