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Austbrokers Countrywide

M-Files showcases its document management in a case study to show how insurance businesses can improve customer focus, streamline processes and grow.

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The insurance business, Austbrokers Countrywide, set a roadmap to transform its document management incorporating more automation to reduce administrative costs, develop consistent business processes, and deliver high-value customer interactions. The ultimate goal was twofold: to grow the business without adding staff members; and to become client-focused rather than administration-focused.